Delivery Zones, Timings & Fresh Quality Guarantee | Samaa Sweets Kuwait
Samaa Sweets Kuwait delivery policy: 0.950 KWD delivery across Kuwait governorates, scheduled time slots (10 AM – 10 PM), and 100% fresh food quality assurance.
Phone / WhatsApp: +965 9753 2744 | Email: info@samaakwt.com
## 1. Fresh Same-Day Delivery Across Kuwait
Samaa prepares all traditional sweets fresh to order and dispatches daily between **10:00 AM and 10:00 PM** across all six Governorates of the State of Kuwait (Capital, Hawalli, Farwaniya, Mubarak Al-Kabeer, Al Ahmadi, and Al Jahra).
* **Standard Delivery Fee**: **0.950 KWD** across covered residential and commercial areas in Kuwait.
* **Scheduled Gathering Slots**: Choose immediate preparation & dispatch or reserve a 2-hour delivery window up to 7 days ahead for Diwaniyas, Zowaras, and events.
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## 2. Fresh Food Quality Assurance & Replacement Policy
Because our sweets (*Luqaimat, Sabh Al Gafsha, Balh Al Sham*) are freshly prepared perishable food items:
1. **Food Safety Rule**: In accordance with Kuwait Ministry of Commerce and Industry (MOCI) food safety standards, perishable freshly cooked food items cannot be returned or restocked once delivered.
2. **100% Freshness & Accuracy Guarantee**: If your order arrives damaged, incomplete, incorrect, or below Samaa's quality standards, please contact us **within 2 hours of delivery** by phone or WhatsApp at **+965 9753 2744** (or email `info@samaakwt.com`).
3. **Immediate Resolution**: Upon verification, we will immediately dispatch a fresh replacement order at zero cost or process a full refund to your original KNET / card payment method within 3–5 business days.
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